Privacy Policy
At iEXHEM, operated by 深圳市精美凡贸易有限公司 (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website www.iexhem.net (the “Website”).
By accessing or using our Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our Website, we may collect certain personal information, including:
Information You Provide
You may voluntarily provide us with information such as:
Name
Email address
Phone number
Shipping or billing address
Order or purchase information
Product-related information
Information provided when contacting customer support
Information submitted through forms, surveys, or other features on our Website
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited and time spent on the Website
Referring website or source
General Website usage and interaction information
We may use cookies and similar technologies to collect some of this information.
2. How We Use Your Information
We may use the information we collect to:
Provide, operate, and maintain our Website and services
Process and manage orders or requests
Provide customer support
Respond to inquiries and requests
Send service-related communications
Improve our products, services, and Website
Understand how users interact with our Website
Detect, investigate, and prevent fraud, abuse, or unauthorized activity
Comply with applicable laws and legal obligations
Send promotional or marketing communications where permitted by applicable law
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless otherwise permitted or required by law.
3. Marketing Communications and Unsubscribe
If you choose to receive promotional communications from us, we may send you emails regarding our products, services, promotions, special offers, surveys, or other updates.
You may unsubscribe from marketing communications at any time.
Marketing emails sent by iEXHEM will generally include an “Unsubscribe” link that allows you to stop receiving future promotional emails.
You may also request to stop receiving marketing communications by contacting us at:
Please note that unsubscribing from marketing communications will not necessarily prevent us from sending important non-promotional communications, including order confirmations, transaction-related messages, customer service communications, security notices, warranty-related communications, or other messages necessary to provide services you have requested.
4. How We Share Your Information
We may share personal information with trusted third-party service providers when reasonably necessary to operate our business and provide services to you.
These parties may include:
Website hosting and technology providers
Payment and transaction service providers
Shipping and fulfillment providers
Customer support providers
Email and communication service providers
Analytics and advertising service providers
Professional advisors, including legal, accounting, and compliance providers
Government authorities or other parties when required by applicable law
We do not sell your personal information for money.
We may also disclose information when reasonably necessary to protect our rights, prevent fraud or abuse, enforce our agreements, or protect the safety and security of our users, business, or Website.
5. Cookies and Similar Technologies
We may use cookies, pixels, web beacons, and similar technologies to:
Operate and maintain our Website
Remember user preferences
Analyze Website traffic and usage
Improve Website functionality and user experience
Understand how visitors interact with our Website
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.
Where required by applicable law, we will obtain appropriate consent before using certain non-essential cookies or similar technologies.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
7. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of your information.
8. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
The right to know what personal information we collect and how it is used
The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to opt out of certain marketing communications
The right to withdraw consent where processing is based on consent
The right to request information regarding certain disclosures of your personal information
To exercise any applicable privacy rights, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
9. Children's Privacy
Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.
10. Third-Party Websites and Services
Our Website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Your continued use of the Website after an updated Privacy Policy becomes effective constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.
12. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us:
iEXHEM
Shenzhen Jingmeifan Trading Co., Ltd.
Email: support@iexhem.net
Address:
Room 2507, Building 1, Evergrande Metropolis Plaza,
No. 15 Huancheng South Road, Ma'antang Community,
Bantian Subdistrict, Longgang District,
Shenzhen, Guangdong, China
Marketing Email Unsubscribe
If you no longer wish to receive promotional emails from iEXHEM, you may click the “Unsubscribe” link included in any marketing email or contact us at support@iexhem.net with your request.
We will process your unsubscribe request within a reasonable period as required by applicable law.